First runner-up

Title: Connect with customer by team spirit (以客待人，團隊精神)

Dept(s): Cashbet
Name(s): Sally Lam, Eugene Chan, Ken Sin, Alex Chow, Gary Wong, Kevin Kwan, Annie Tung, Cheng Hing Fong, Hui Sik Ching
Description:
The video shown the CONNECT spirit of the Cashbet SEK, when a customer accidently lost his Mark Six slip, which was a second prize. This Mark Six slip was indeed picked up by another person; the team worked together with the Claims and Security colleagues and successfully prevented the prize to be taken illegally.