Customer Services

Other Contact Channels

Digital Service	Detail	Remark
Email	Email to customer.care@hkjc.com or Contact Us	General Enquiries / Feedback

Hotline Service	Telephone Number	Remark
Customer Care Hotline*	1818	Betting Account Service Enquiry
'HKJC Priority' Hotline*	1880	Exclusive for selected 'HKJC Priority' Customers
The Club's Hotline*	1817	General Enquiry
Odds and Information Hotline	1835 888	Interactive Voice Response Services
Results and Dividends Hotline	1835 288	Interactive Voice Response Services
Telebet Hotlines	Click Here	Telephone Betting

* Operator Office Hours:

Local Race (Day Meeting) and Other Days: 9am - 8pm
Local Race (Night Meeting): 12noon - 11:30pm
Mark Six Draw Day: 9am - 9:30pm

Office hours are subject to change without prior notice.

IMPORTANT NOTICE

The Club may need to ask various questions in order to verify the identity of any customer making enquiries in relation to a specific betting account.
In dealing with staff members of the Club, customers are prohibited from using any language that is threatening, obscene, indecent, seditious, offensive, pornographic, defamatory, abusive, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance, harassment (whether in terms of race, family status, gender, religion or otherwise) or inconvenience. Where such language is used by the customer, the Club may refuse to provide any further service to the customer and/or take any other steps as appropriate, including the suspension or closure of the customer's betting account.