If you have forgotten any of the following passwords, please follow the concerned procedures to get a new password.

Betting Account Security Code Online Betting Services (eWin) Login name Information
Racing Club Members & Others Login name Information Mobile Betting Service Login name Information
       
Betting Account Security Code (6-digit)
Online Betting Services (eWin)
Login name Information
(8-20 characters, compose of at least one alphabet and one number)
In order to protect customer interest, please visit any of our off-course betting branches along with your identity document to retrieve your betting account number or reset the password. Please click "Cannot Login" on the betslip, then follow the instructions and key-in the required information. You will then be allowed to enter your new "Password" and "Login Answers". (click here to see the demonstration)
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Racing Club Members & Others Login name Information
(8-20 characters, compose of at least one alphabet and one number)
Mobile Betting Service Login name Information
(8-20 characters, compose of at least one alphabet and one number)
Please visit the maintenance page and follow the instructions. Key-in the required information, including the Password Recovery Question, which will then allow you to reset your "Password". (click here to see the demonstration)

Please start the betting software via your mobile handset, select "Login", and "Cannot Login", then follow the instructions and key-in the required information. You will then be allowed to enter your new "Password" and "Login Answers".
(Click here to see the demonstration on Android handsets)
(Click here to see the demonstration on iOS)

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