| 3.1 How safe is the Dual Authentication Method? |
| Online Betting Service (eWin) has adopted the Dual Authentication Method, which use the Web Login Answer" as a second authentication on top of the "Password". It is safe and convenient. |
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| 3.2 Why do I keep getting message alerts when entering or leaving Online Betting Service (eWin)? |
| Online Betting Service (eWin) is a highly secured website. These alert messages serve as a notification whenever you enter or leave any secured site. |
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| 3.3 Can I use Dual Authentication Method to login to Online Betting Service (eWin) on several computers? |
| Yes. Web Users can use the Dual Authentication Method to login to Online Betting Service (eWin) on more than one computer. For security reasons, users can only logon one account to one computer at the same time. |
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| 3.4 Is it safe to use the Dual Authentication Method to login to Online Betting Service (eWin) at public places such as coffee shops? |
| The Dual Authentication Method used by Online Betting Service (eWin) allows users to use their own "Password" and "Login Answer(s)" to logon. It is safe and convenient, no matter where you logon. For your personal protection, we highly recommend that you clear the browser memory cache before leaving any public computer. |
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| 3.5 Can I use Dual Authentication Method to logon to Online Betting Service (eWin) outside Hong Kong? |
| The Online Betting Service (eWin) is provided for use in the Hong Kong Special Administrative Region ("HKSAR") only and is governed by the Horse Race Betting Rules, Football Betting Rules, the Lotteries Rules and Betting Facilities Rules. It is the sole responsibility of any person who is located outside Hong Kong to check and comply with any appropriate laws and regulations before assessing or using the Online Betting Service (eWin). The Club and its subsidiaries shall not be responsible for any consequences arising from or resulting in any person using or attempting to use this Service from outside the HKSAR. All bets place and all transactions made on or through this Service shall be deemed to be made in the HKSAR and subject to the laws of the HKSAR. |
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| 3.6 After incorrectly entering my Password / Login Answer(s) several times, the screen displays the error message "Web Login Access is Locked". What should I do? |
| Please click "Cannot Logon" on a betslip and enter the required information. You can then reset your Password or Login Answer(s). |
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| 3.7 Whom can I contact if I run into problems with logging on to the Online Betting Service (eWin)? |
| Should you have any queries about logging on to the Online Betting Service (eWin), please contact 1818. |
