|
 |
| 6.1 |
How can I check the balance of my betting account? |
|
You can check your balance by clicking on the "Refresh" button.
 |
 Top |
| 6.2 |
How do I view my transaction records? What is the difference between "Account Records" and "Current Session Records"? |
|
You can check your official transaction records by "Betting A/C Records" via eWin based on your selected criteria. "Current Session Records" provides information for current login only, and it will be deleted when you logout.
Note: You can contact our Interactive Services hotline 1818 for transactions enquiry. |
| Top |
| 6.3 |
Using Funds Transfer or Account Records functions, displays error "Another session already logged on, this session will be terminated (103)" |
|
| Please check that whether you have logon another browser at your PC. If problem persists, please close all the browser windows and re-logon the service. |
| Top |
| 6.4 |
Why I cannot see a new window when I click on account functions (e.g. Funds transfer, Setting & Account Records)? |
|
| eWin provides only one browser window for all account function (e.g. Funds transfer, Betting A/C Records & Setting). If you have already opened it for any one of these functions, the new content will shown in the same window. |
| Top |
| 6.5 |
Refresh odds by click "Refresh" or F5 in the browser, why it asks me to logout and all saved items lost? |
|
| To refresh the match odds, you can click on the "Refresh" button located next to the "Add to Slip" button, user will not be logged out, and the entry will
be retained in the betslip. |
|
|
|