Excellent customer service is the key guiding principle of The Hong Kong Jockey Club. Reviews and optimizations are undertaken on a regular basis to improve existing services. The Club's hotlines and digital platforms provide you with effective, immediate and convenient channels to access specific information on our products and services. Services are freely available during office hours and whenever betting is being conducted.

An automatic call distribution system is used to receive incoming calls on a first-come, first-served basis. A voice response system is employed to release racing information, race results & dividends, Mark Six results & prizes, etc.

Digital Service

CC eMail




Hotline Service

Telephone Number

Hotline Function


Odds and Information Hotline

1835 888

Voice response enquiry Hotline

Results and Dividends Hotline

1835 288

The Club's Hotline


General enquiries and prizes or dividends registration

Including Racing, Football & Mark Six Prizes or dividends announced by the Club exceeding HK$5 million

Customer Care Hotline


Telebet Account Holder Enquiry

Bets placed via Interactive Services are excluded (Interactive Services include Online Betting Service (eWIN), Mobile Betting Service, Racing Touch and Mango devices)

Integrated Contact Centre achieved:

  • Gold award in ''Mystery Caller Assessment Award '' ( organised by the HKCCA and HKQAA)
  • Gold Team Award in the Contact Centre Service category (organised by Hong Kong Association for Customer Service Excellence)
  • Service Quality Management (SQM) Certification (certified by HKQAA)

Membership Services: Click here for Members' Telephone Directory

Telephone Betting and Free Caller Numbers: Click here for Telephone Betting Directory


  • The Club may need to ask various questions in order to verify the identity of any customer making enquiries in relation to a specific betting account.
  • In dealing with staff members of the Club, customers are prohibited from using any language that is threatening, obscene, indecent, seditious, offensive, pornographic, defamatory, abusive, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance, harassment (whether in terms of race, family status, gender, religion or otherwise) or inconvenience. Where such language is used by the customer, the Club may refuse to provide any further service to the customer and/or take any other steps as appropriate, including the suspension or closure of the customer's betting account.