Enquiry and Support Hotline
Voice Response Enquiry Hotline
Local Telebet Services
Enquiry and Support Hotline
Customer Care Hotline
(Customer Care Enquiry)
email: customer.care@hkjc.com
HKJC Hotline
(General enquiries and prize registration)
Voice Response Enquiry Hotline
Odds & Information Hotline 1835-888
Results & Dividends Hotline
(Racing, HKJC Football & Mark Six)
Local Telebet Services
Racing & Mark Six English Putonghua Cantonese
Telebet 1883 1887 1881
Racing & Mark Six Quickline (Total investment of each bet is HK$200 or above) 1833-633 1833-677 1833-611
Racing & Mark Six Express (Total investment of 1st bet is HK$500 or above) 1889 1884 1885
Automated Services
Mark Six self-selection & Quick Picks, Multiple Draw
Racing : Win, Place, Quinella, Quinella Place, Trio, Tierce, First Four, Triple Trio self-selection & Quick Picks
Football : HAD, Handicap HAD, Handicap, First Half HAD, HiLo, Correct Score, Total Goals, HaFu, Odd/Even, First Team to Score & Next Team to Score
Instant Funds Transfer
SMS Bet Reference Record
HKJC Football English Putonghua Cantonese
Telebet (Not available during racing peak period) 1889 1884 1885
HKJC Football Quickline (Total investment of each bet is HK$200 or above) 2600-6555 2600-6000 2600-6222


The Club may need to ask various questions in order to verify the identity of any customer making enquiries in relation to a specific betting account.

In dealing with staff members of the Club, customers are prohibited from using any language that is threatening, obscene, indecent, seditious, offensive, pornographic, defamatory, abusive, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance, harassment (whether in terms of race, family status, gender, religion or otherwise) or inconvenience. Where such language is used by the customer, the Club may refuse to provide any further service to the customer and/or take any other steps as appropriate, including the suspension or closure of the customer's betting account.